Legal

Privacy Policy

Last Updated: 12 June 2025  ·  Rattikala, Chiang Mai, Thailand

Rattikala ("we", "us", "our") is a watch repair studio located at 54 Tha Phae Road, Si Phum, Chiang Mai 50200, Thailand. We are committed to handling personal information responsibly and in accordance with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand.

This policy explains what personal data we collect, why we collect it, how it is used, and what rights you have in relation to it. If you have questions about anything here, please contact us at [email protected].

1. Data We Collect

We collect personal data only when you provide it to us directly — typically through our website enquiry form or by visiting the studio in person. This may include:

• Your name
• Your email address
• Your telephone number (if provided)
• Details about your watch and the service you are enquiring about
• Technical data collected automatically when you visit our website (IP address, browser type, pages visited) via cookies and analytics tools

2. Why We Collect It

We process personal data for the following purposes:

• To respond to your enquiry — when you contact us via the website form or by other means
• To provide our watch repair services — intake records, service communication, and collection coordination
• To comply with legal obligations — record-keeping requirements under Thai law
• To understand website usage — through analytics, helping us maintain and improve our online presence

Legal basis for processing: consent (for enquiry form submissions and marketing communications); legitimate interest (for analytics and service administration); legal obligation (for compliance records). Data collected via the contact form is retained for up to three years from last contact. Analytics data is retained according to the third-party provider's policy (typically 26 months).

3. Data Sharing

We do not sell personal data. We may share it with:

• Analytics providers (e.g. Google Analytics) — to understand site traffic and usage
• Parts suppliers — only where sharing a name or contact is necessary for a specific order placed on your behalf
• Authorities — where required by Thai law or a court order

All third-party providers are selected with care. We do not share personal data with advertising networks.

4. Cookies

Our website uses cookies for essential functionality, analytics, and user preference storage. You may manage cookie preferences when you first visit the site or through our Cookie Policy page at any time.

5. Data Security

We take reasonable steps to protect personal data from unauthorised access, loss, or misuse. Website data is transmitted over HTTPS. Studio records (intake forms, service notes) are stored in a locked file system accessible only to studio staff. In the event of a data breach affecting your personal information, we will notify you and the relevant Thai authority as required by the PDPA.

6. Your Rights

Under the Thai PDPA, you have the following rights in relation to personal data we hold about you:

• Right to access — request a copy of the data we hold
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — request deletion of data where there is no longer a lawful reason for us to hold it
• Right to data portability — receive your data in a common electronic format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
• Right to lodge a complaint — with the Office of the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

7. External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

8. Children's Privacy

Our services are intended for adults (18 years and older). We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information about a minor, please contact us so we may delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of our website or services after a policy update constitutes acceptance of the revised terms.

10. Contact

For all privacy-related enquiries:

• Email: [email protected]
• Address: Rattikala, 54 Tha Phae Road, Si Phum, Chiang Mai 50200, Thailand